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Refund policy

How long do I have to return an item?
You can try on and test your order comfortably at home. Anything that does not suit you or does not suit your taste can be returned to us within 14 days.

How can I return an item and how much does it cost?
You can try on and test your order comfortably at home. Anything that does not suit you or does not suit your taste can be sent back to us within 14 days. To request a return, please send an email to support@manyara.ch with the information that you would like to return the ordered item. Simply send us the package to the following address:

Katarzyna Konieczniak, Manyara
Lindenstrasse 28
8802 Kilchberg

As soon as we have received your package, the money will be returned to your account. The prerequisite is that the goods are returned in perfect condition, unworn and in their original packaging. Unfortunately, you have to pay for the returns yourself. To confirm that we have received your return, we will send you an email in which we will inform you of the number of items returned and the amount to be refunded.

Where can I post my parcels?
Use the branches of the Swiss Post for your returns.

How do I get my money back?
The reimbursement is usually made to the payment method used when the order was placed. Depending on the payment method, it can take up to 10 working days from receipt of our e-mail until you can see the refund on your account.

What happens if the item I sent back shows signs of use?
Please understand that we can only take back items with the original label and in an unworn condition. Obvious residues such as make-up and lipstick stains or traces of smell make the item unsalable for us. If this is the case, we will send the affected item back to the customer and retain the purchase price as a compensation.

The model is damaged or faulty. How do I have to proceed?
We always strive to guarantee the highest quality. Should there be any complaints, please contact our customer service at support@manyara.ch or use the contact form on our website. We will investigate the matter as soon as possible and get back to you.

Is it possible to exchange?
If you want to exchange one item for another, you must first return the item you have ordered and then order another one. If you would like to exchange the same item for a different size, please contact our support on support@manyara.ch.

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